You’re about to interview for a position at McDonald’s. You’re excited and nervous. Nervous because it’s a well-known company, and you want to make a good impression.
If you’re looking to land a job at McDonald’s, you’ll need to be prepared to answer a variety of interview questions.
In this article, we’ll go over the top 20 McDonald’s interview questions and provide answers to help you ace your interview.
From questions about your previous work experience to questions about McDonald’s values and culture, we’ve got you covered.
By understanding the reasoning behind each question and preparing thoughtful answers, you’ll be well on your way to impressing your interviewer and landing the job.
Good luck—and may the fast food be with you.
Table of Contents
Common McDonald’s Interview Questions
You can expect to be asked some common interview questions, such as “why do you want to work at McDonald’s? Here are some common questions that can be in the list.
1. What experience do you have in customer service?
The interviewer is trying to understand your background and experience in interacting with customers. And, how it may be relevant to working at McDonald’s.
Sample answer:
I have two years of experience working as a cashier at a retail store where I was responsible for interacting with customers on a daily basis. I learned how to be patient and attentive to their needs, and I am confident that this experience will be valuable at McDonald’s.
2. Why should we hire you?
With this question interviewer is trying to understand why you think you would be a good fit for the position and what unique qualifications or skills you can bring to the role.
Sample answer:
I am a hard worker, who is dedicated to providing excellent customer service and I have a positive attitude. I am a quick learner and willing to take on additional responsibilities. I am confident that my skills and qualifications make me a great candidate for the role.
3. Can you tell us about a time when you had to deal with a difficult customer?
The interviewer is trying to gauge your problem-solving skills and ability to handle difficult situations.
Sample Answer:
I had a customer who was extremely angry about their order being incorrect. I apologized and promptly fixed the mistake, and offered them a complimentary drink. They ended up leaving satisfied.
4. How would you handle a situation where a coworker is not pulling their weight?
Here, the interviewer wants to know how you would handle a situation where a coworker is not meeting expectations. Also, your approach of how you would handle it in a professional manner.
Sample Answer:
I would first try to understand the reasons behind the lack of productivity and then have a conversation with my colleague about it. I would also bring it to the manager’s attention if the issue persists.
5. Can you give an example of a time when you had to multitask?
It is an important question. The interviewer wants to know if you have experience with multitasking and how you manage to handle multiple tasks at once.
Sample Answer:
I have experience working in a fast-paced environment where I had to handle multiple tasks at once. For example, while working at a retail store, I had to assist customers, process transactions and keep the store clean, all at the same time.
McDonald’s Interview Questions about McDonald’s
There are some questions that are specific to McDonald’s. The interviewer will likely want to know how you would handle them. Here are some common questions and answers:
1. Why do you want to work at McDonald’s?
The interviewer is trying to understand your motivations for wanting to work at the company. Or how they align with the company’s values and goals.
Sample answer:
I want to work at McDonald’s because it is a well-respected brand with a strong reputation for providing excellent customer service. I am excited about the opportunity to be a part of a team that is dedicated to making a positive impact on the community.
2. What do you know about McDonald’s?
Maybe here interviewer wants to know if you have done your research about the company and if you are genuinely interested in working there.
Sample Answer:
I know that McDonald’s is one of the largest fast-food chains in the world and it is known for its burgers, fries and fried chicken. I also know that the company values its customers and is constantly innovating to improve the customer experience.
3. How do you handle a difficult customer?
With this question will help interviewer to understand how you handle stressful situations. Or how you might respond to difficult customers in the context of a fast-paced, high-volume restaurant.
Sample answer:
I try to remain calm and professional when dealing with difficult customers. I listen to their concerns and try to understand the root of their frustration. I will then do my best to find a solution that meets their needs and resolves the situation.
4. What are some of McDonald’s core values?
This question is asked to understand the candidate’s knowledge of the company’s values and how they align with the company’s culture.
Sample answer:
McDonald’s core values include Quality, Service, Cleanliness, and Value. These values ensure that customers receive high-quality food and service in a clean and welcoming environment.
5. How do you think you can contribute to the team at McDonald’s?
Interviewer will ask this question to understand the candidate’s strengths and how they can contribute to the company’s goals.
Sample answer:
I think I can contribute to the team by bringing a positive attitude and strong work ethic. I have experience in customer service and food preparation. I am willing to learn and take on new tasks to help the team achieve our goals.
McDonald’s Interview Questions about Customer Service
You will likely be asked about your experience in customer service, your availability, and your ability to work under pressure. You may also be asked to describe a time when you went above and beyond for a customer.
1. How do you define good customer service?
With this question interviewer will try to understand your definition of good customer service. And how you would apply it in the context of working at McDonald’s.
Sample answer:
For me, good customer service means being friendly, attentive and responsive to the customer’s needs. It means going above and beyond to ensure that the customer is satisfied and happy with their experience.
2. Can you give an example of a time when you had to deal with a difficult customer and how you handled it?
The interviewer is trying to understand how you handle difficult situations. Also, how you might respond to difficult customers in the context of a fast-paced, high-volume restaurant.
Sample answer:
Once, a customer was extremely angry about their order being incorrect. I apologize and immediately rectified the situation. I also offered them a complimentary drink as a gesture of goodwill. The customer ended up leaving satisfied and complimented me on my customer service skills.
3. How do you handle a customer complaint?
Here, with this question interviewer is trying to understand your approach to dealing with customer complaints and how you handle difficult situations.
Sample answer:
When a customer complaint, I listen carefully to understand the issue and take ownership of the problem. I apologize for the inconvenience and try to find a solution that meets their needs and resolves the situation. I also make sure to follow up with them to ensure they are satisfied with the resolution.
4. How do you handle a customer who is unhappy with their order?
With this question, interviewer wants to know how you handle complaints and how you can resolve them
Sample answer:
I would apologize for the inconvenience and ask them to explain what was wrong with their order. I would then take the necessary steps to rectify the situation, whether it be replacing the order or offering a refund. I would also ensure to ask for feedback for future reference.
5. How do you prioritize customer satisfaction?
The interviewer wants to understand how you approach customer service and how you make sure the customer is satisfied.
Sample answer:
I prioritize customer satisfaction by always being friendly and attentive to their needs. I make sure to listen and understand their concerns, and I take ownership of any issues that arise. I also ensure to follow up with them to ensure they are satisfied with the resolution.
McDonald’s Interview Questions about Previous Work Experience
Let’s take a look at some of the questions related to previous work experience that can be asked in McDonalds Interview questions.
1. Can you tell me about your previous work experience?
Here the interviewer is trying to understand your background, skills and qualifications. Also, how they align with the position you’re applying for.
Sample answer:
I have worked as a server in a fast-paced restaurant for the past three years, where I developed strong customer service and teamwork skills.
2. What did you like most about your last job?
The interviewer wants to understand what you find fulfilling or enjoyable in your work. Also, how this aligns with the position you’re applying for.
Sample answer:
I enjoyed the fast-paced environment and the opportunity to interact with customers and build relationships with them.
3. What did you like least about your last job?
This question will help interviewer to understand what you found challenging or unenjoyable in your previous job. Also, how it relates to the position you’re applying for.
Sample answer:
I didn’t like the early morning shifts, but I am willing to work any shift required for this job.
4. Why did you leave your last job?
With this question, interviewer will try to understand the candidate’s reason for leaving their previous job. And to assess whether they are a good fit for the company.
Sample answer:
I left my last job because I was looking for a position with more growth opportunities and a chance to learn new skills.
5. What were your responsibilities at your last job?
Interviewer will ask this question to understand the candidate’s previous job responsibilities. Also, how they may be relevant to the position they are applying for.
Sample answer:
At my last job, I was responsible for taking customer orders, preparing food, and maintaining a clean and organized work area.
What to Wear at a McDonald’s Interview?
When it comes to what to wear during your interview, the most important thing is to look professional.
A nice pair of dress pants, a collared shirt, and dress shoes are all good options.
Avoid short skirts, cut-off shorts, graphic t-shirts or anything too revealing or casual. You want to make a good impression and show that you take the interview seriously.
It’s also important to dress for comfort so that you won’t be distracted by what you’re wearing.
Above all else, make sure to arrive on time and make a strong positive first impression by introducing yourself confidently with a firm handshake and eye contact as soon as you meet your interviewer.
What to Bring to a McDonald’s Interview?
The answer to this question is simple, bring a few copies of your resume, and some questions for the interviewer.
Doing this will show that you are prepared and ready to start working right away.
It’s also a great way to showcase your knowledge of McDonald’s and is an opportunity to share why you would be the perfect fit for the position.
Additionally, make sure to dress in business attire so that you give off the best impression possible.
How Long Is a McDonald’s Interview?
McDonald’s interviews usually take around 20-30 minutes. During this time, they will ask your questions to assess your skills, knowledge and experience.
Be prepared to answer questions about customer service, cash handling and food safety. They may also ask questions about your situation or hobbies to get to know you as a person.
It’s important to be honest and answer all questions honestly and transparently. The better you can communicate your skills and abilities, the more likely you are to land the job.
How to Prepare for a McDonald’s Interview?
The McDonald’s job interview process is designed to screen out the best job candidates, so it’s important to prepare if you want to make a good impression.
Preparation starts with research, learn about the company, its culture, and its values.
If you can showcase your knowledge of the company and its mission during the interview, it will demonstrate that you take initiative and are willing to go the extra mile to get the job.
In addition, make sure that you’ve reviewed your resume and cover letter before your big day. Focus on any relevant skills or experience you have that may help set you apart from other applicants.
Finally, with these McDonald’s job interview tips, practice your responses in advance so that you feel confident and ready for whatever questions may come your way. Good luck!
Final Thoughts
Preparing for a McDonald’s job interview can be intimidating; however, it doesn’t have to be.
By taking the time to practice answering potential questions and reviewing some of the most common McDonald’s interview questions and answers above, you can position yourself as a strong candidate.
With any interview, it’s essential to emphasize why you’re the ideal person for this job and how you plan to make a positive impact on the team.
By now, you should be well prepared for the top 20 McDonald’s interview questions and answers.
You know what to expect and you know how to answer them. You’re ready to get the job and start your career. Best of luck!
